Refund policy

Our goal is for all our clients to be completely happy and satisfied with their purchase. Our ingredients and formulations are carefully chosen and designed to ensure positive results on the skin.  Please send us a message hello@chezsylvienaturals.com with any questions or concerns you may have. If you have any allergies, please be sure to view the full ingredient list prior to placing an order. We will work with you to make it right! 

 In the event of a refund please note the following:

  • Shipping charges are non-refundable & the recipient shall pay for shipping the item(s) back
  • An Administrative Fee of $15.00 + taxes will be levied
  • Your refund will be credited to the original form of payment used for the transaction less a $15 Administrative Fee plus taxes.  Please note that credit card refunds may take up to 30 business days for your bank to complete.

Missing Items

Send a message to hello@chezsylvienaturals.com immediately after receiving your order to let us know. We are unable to assist with items that are missing after a 30-day time-frame.